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Someone proclaiming become some time Warner Cable technician are spilling keys on Reddit.

Hours Warner Cable, the second-largest supplier of television and websites in america, assured mineral that it must be exploring the postings. “We’re unable to check out if this guy is an up to date or previous staff,” a spokesman stated.

Reddit consumer cableguy_the began an “Ask me personally anything at all” (AMA) bond, publishing photos of their ID banner and consistent as proposed proof his own career. His own solutions to the issues coming in are extremely honest. Here are some features (typos kept).

On Comcast’s impending purchase of Time Warner cable tv:

We want the merger as the current people responsible would be the bad recently records. Many folks receiving dismissed as a result of impossible metrics. Most of the strength was directed at customer service representatives and removed through the people that really look at the properties and fix challenges . It’s chaos together with the corporation has been run like crap IMHO [in simple very humble viewpoint].

In the pressure between experts and customer care representatives:

Yea support repetitions and technicians is preventing a combat that no one perceives. You loathe them, these people dread us. These people tell clients the thing is the equipment when it almost never is definitely. You inform users in order to dismiss exactly what dude in the phone says because odds are great, he’s never bound a property, installed a drop or repaired line.

On what’s actually wrong in your link:

Don’t believe 50per cent of just what the rep throughout the mobile notifies you on. Just schedule the computer. Let him work. He’s performed this earlier. The agent merely advice telephones. it is rarely the device leading to the concern.

Of the trick to obtaining far better support:

Once a technical comes ,ask for his supervisors amounts. Simply tell him it isn’t to burn him but to turn a concern. He could label their sup ensure their awesome but that will help.

On what’s avoiding faster internet downloading speed:

Truly, standard analog cable. It can take awake sooo a lot data transfer . 1 channel per consistency vs binding several frequencies to deliver 8 networks for a downstream and 4 for an upstream . After we move 100per cent digital tv.. websites get more quickly. Furthermore congestion. If you live around a college it is the worst . Granny would use them 15 meg for e-mail and scanning but younger Johnny institution teen sucks in the data transfer in your neighborhood utilizing netflix and torrenting and gaming. But these people spend the equivalent. IMHO what would correct this is often capping records and supplying people uncapped travel.

On why splitting your wire connections try a terrible idea:

Installing a splitter to merely attenuate the indication is absolutely foolish you even have products called attenuators that this without putting pointless splitter. Yet it is true that too much transmission can be just as poor as not enough we call that distortion

On whether this Reddit AMA will set you back your his own career:

I might staying dismissed based on exactly who draws me. I may go for an advantage the so hard to tell making use of the ways this manufacturer is now planned.

As to how Wi-Fi signals tend to be unreliable, and may be vanquished by doorways and areas:

Yes very true. Plaster wall space particularly.Solid material doors, staying in a garage if the network router goes in the other floor or the other way round. Wifi is definitely a fickle beast.

Individual “broken” line modem:

Yea we listen to this a lot. I would say in certain 12 months I’d claim 5percent of the modems We changed were actually faulty. We does plenty of pup and pony tv show and simply swap it at any rate. The thing is almost always not just devices appropriate. Modems either process or the two don’t. There certainly is very little in between. They have been rather easy accessories. We have series visitors using my personal laptop almost everything employed alright, consequently switch over back in their unique tools and every single thing goes to shit. They nevertheless need a new modem..Its insanity.